Frequently Asked Questions

Everything you need to know about your TONS Shop experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

Can I track my order?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At TONS Shop, we prioritize ethical manufacturing and use organic or recycled materials in over 60% of our seasonal collections.